My member’s guardian is asking me to do things that are different than what my Area Manager told me. What do I do?
This is often simply a misunderstanding. First reassure the guardian that you are there to help but clarification is needed before you act on the request. Then reach out to your Area Manager and go over the details of what is being asked. Your Area Manager can connect with you and the guardian to explain why something may or may not be appropriate. Communication is key. When in doubt, ask.